Cancellation and Refund

Two distinct layers

• Services provided by LJM (planning, consulting, advisory, itinerary): governed by the proposal and the signed contract.
• Supplier services (tickets, accommodations, cruises, insurance, tours, rentals): governed by the fare and contractual rules of the supplier itself.

Technical work already performed

Analyses, research, itineraries and guidance delivered correspond to work performed. Subsequent cancellation of a trip does not automatically imply the return of amounts related to the technical service already provided.

Supplier changes and fines

Changes to dates, names, segments or categories may generate fines, fare differences and third-party charges. We always present the applicable costs before executing the change.

Refund timelines

Refunds originating from suppliers depend on their processing and timelines, which can extend for weeks or months. LJM follows up on the process and reports progress, without being able to anticipate the supplier's decisions.

Right of withdrawal

Contracting carried out outside the establishment observes the legal withdrawal period provided for in the Código de Defesa do Consumidor, when applicable, subject to the specific rules for services already performed and third-party fares.

How to request

Cancellation requests must be made through official service channels, in writing, so that there is a record of the date and content of the request.