FAQ
Common questions, clear answers.
Here we bring together general answers about engagement, briefings, payments, cancellations and support. Specific conditions always depend on the applicable service, proposal and contract.
Before you decide, understand the process.
The FAQ summarises frequent topics without replacing the specific conditions presented in the proposal, contract and policies applicable to your engagement.
Search the siteHow do I hire LJM?
The journey begins with the briefing or with sending the necessary information. LJM reviews the request and sends a personalized proposal. The engagement is formalized upon approval of the proposal, signature of the contract and confirmation of payment before execution begins.
How does payment work?
Payment terms are presented in the commercial proposal applicable to the service. Payment confirmation is part of the formalization required before execution begins.
Can I pay in installments?
Payment methods and terms may vary depending on the service and the engagement. Check the commercial proposal you received for the options available in your case.
How does a quote work?
LJM uses the briefing information to understand your request and research options consistent with the context provided. Prices, fares and availability may change and must be confirmed at the time of booking or issuance.
Does LJM work with miles?
Yes. LJM offers Miles Consulting, which is informational and advisory in nature. The scope depends on the service hired and does not entail public disclosure of proprietary strategies or internal processes.
How do cancellations and changes work?
Cancellation requests must be submitted in writing through official channels. Refunds, changes and any withholdings depend on the signed contract and, when suppliers are involved, also on the rules applicable to them. In case of conflict, the specific terms of the engagement contract prevail.
Do I need to fill out a briefing?
The briefing is the structured way to gather the information needed to assess your request. In some cases, information may also be sent through another official channel, depending on the context and service.
Do you issue a contract?
Yes. Signing the contract is part of the engagement's formalization, together with approval of the proposal and confirmation of payment.
How do I get in touch?
Use LJM's official channels: WhatsApp, email and official profiles. The Contact page brings together the up-to-date public channels.
Is there support during the trip?
LJM does not offer permanent on-call or 24-hour support. Emergency situations related to intermediated services may be addressed subject to availability and the previously agreed terms.